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The Grayston Clinic Privacy Policy

 

Our contact details: 

Name: The Grayston Clinic
Phone Number: +44 203 332 2025
Email: hello@graystonclinic.com

 

The type of personal information we collect

We currently collect and process the following information:

  • Name

  • Contact details such as telephone, email

  • Online identifiers, such as an IP address

  • Any agreements you sign with The Grayston Clinic

 

Please note, we do not process or store financial information. This is done via a third party such as a bank, PayPal, Apple Pay or Google Pay.

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • In order for us to communicate with you directly related to booking a session

  • In order for us to communicate any follow up tasks, advice or guidance

  • In order for us to send you marketing communications, unless you have opted out

 

In the case of a dispute between The Grayston Clinic and a client, we may share information with our insurance company, where necessary.

 

Client Confidentiality and The Law

In rare cases, we are required by UK law to disclose your personal information to the police. The circumstances in which this may happen are:

  • If we suspect that a client is engaged in terrorist activities [Terrorism Act 2006]

  • If we know that someone is unsafe to drive [Road Traffic Act 1988]

  • If we suspect a client is laundering money [Money Laundering Regulations 2007]

  • If we suspect a client is making money through drug trafficking [Drug Trafficking Act 1986]

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are because we have a legal obligation.

 

Safeguarding

As a private practice, we are not legally obligated to report immediate safeguarding concerns; it is at our discretion. 

In the first instance, we will always prioritise client confidentiality. We work with the client to gain their consent and/or co-operation to report to the Police, Social Services, Local Government Services, the NHS or other service providers [as deemed appropriate].

 

How we store your personal information 

Your information is securely stored electronically on password encrypted servers to which no one other than Zoe Grayston has access. 

We keep your name, contact details and contractual agreement for five years. 

We then delete your information.

 

Disclaimer

The information contained in this website is for general information purposes only. 

The information is provided by The Grayston Clinic, and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other 3rd Party websites which are not under the control of The Grayston Clinic. 

We have no control over the nature, content and availability of those sites, nor do we have any responsibility or liability. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep www.graystonclinic.com up and running smoothly. However, The Grayston Clinic takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@graystonclinic.com if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@graystonclinic.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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